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Search: subject:"complaining"
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Consumer behaviour
47
Konsumentenverhalten
44
Complaint management
43
Beschwerdemanagement
42
Dienstleistungsqualität
34
Service quality
34
Beziehungsmarketing
28
Customer satisfaction
28
Relationship marketing
28
Kundenzufriedenheit
27
Complaining behavior
10
Brand management
8
Complaining
8
Markenführung
8
Brand
7
Brand image
7
Customer service
7
Kundenservice
7
Markenartikel
7
Markenimage
7
Viral marketing
7
Virales Marketing
7
service recovery
7
Dissatisfaction
6
Social Web
6
Social web
6
complaining behavior
6
Complaining Behavior
5
Emotion
5
Service failure
5
Service failures
5
service failure
5
Complaints
4
Consumer complaining behavior
4
Customer complaining behaviour
4
Einzelhandel
4
Gastronomie
4
India
4
Indien
4
Internet marketing
4
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54
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10
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Article
72
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5
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1
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research-article
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67
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10
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Author
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Mattila, Anna S.
4
Andreau, Luisa
2
Aubé, Caroline
2
Berman, Barry
2
Cho, Yoon C.
2
Cioppi, Marco
2
Curina, Ilaria
2
Fetscherin, Marc
2
Francioni, Barbara
2
Fuentes Blasco, M.
2
Grégoire, Yany
2
Hanks, Lydia
2
Khantimirov, Denis
2
Mathur, Anil
2
Miao, Li
2
Moliner Velázquez, B.
2
Pandey, Shivendra Kumar
2
Ro, Heejung
2
Rousseau, Vincent
2
Tosun, Petek
2
(Joy) Huang, Zhuowei
1
Alrawadieh, Zaid
1
Arora, Swapan Deep
1
Assimakopoulos, Costas
1
Balaji, M. S.
1
Baskar, R.
1
Berenguer Contrí, G.
1
Berenguer Contrí, Gloria
1
Blasco, María Fuentes
1
Bose, Sunny
1
Brady, Michael K.
1
Butori, Raphaëlle
1
Calderon, Joana
1
Cantor, Victor John M.
1
Casado, Ana B.
1
Catenazzo, Giuseppe
1
Chakraborty, Anirban
1
Chi, Christina Geng-Qing
1
Cho, Yoon Cheong
1
Choraria, Sapna
1
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Centre Emile Bernheim, Solvay Brussels School of Economics and Management
1
HAL
1
Instituto Valenciano de Investigaciones Económicas (IVIE)
1
Université Paris-Dauphine (Paris IX)
1
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Journal of business research : JBR
7
Journal of hospitality marketing & management
4
European Journal of Marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Services marketing quarterly
3
Cuadernos de Gestión
2
International journal of Indian culture and business management
2
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
2
Journal of Air Transport Management
2
Journal of retailing and consumer services
2
The service industries journal
2
Asia Pacific Journal of Marketing and Logistics
1
Business Horizons
1
Business and Economic Research : BER
1
Business horizons
1
Cornell hospitality quarterly : CQ
1
Economics Papers from University Paris Dauphine
1
European management journal
1
International Journal of Agricultural and Environmental Information Systems (IJAEIS)
1
International Journal of Contemporary Hospitality Management
1
International Journal of Retail & Distribution Management
1
International business and economics research journal
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of hospitality management
1
International journal of management practice : IJMP
1
International journal of quality & reliability management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
International journal of services and operations management
1
Inventi impact: retailing & consumer services
1
Journal of International Education in Business
1
Journal of Managerial Psychology
1
Journal of business & economics research
1
Journal of business ethics : JOBE
1
Journal of consumer marketing
1
Journal of consumer psychology : JCP ; the official journal of the Society for Consumer Psychology
1
Journal of financial services marketing
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of international consumer marketing
1
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ECONIS (ZBW)
55
RePEc
12
Other ZBW resources
9
BASE
1
EconStor
1
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1
On the political right, the customer is always right : political ideology, entitlement, and
complaining
Shepherd, Steven
;
Teymouri Athar, Hesam
;
Zaboli, Sahel
- In:
Journal of consumer psychology : JCP ; the official …
34
(
2024
)
1
,
pp. 83-91
Persistent link: https://www.econbiz.de/10014470750
Saved in:
2
Consumer
complaining
behavior in banking : the influence of brand image on brand forgiveness and negative word-of-mouth
Tosun, Petek
;
Gürce, Merve Yanar
- In:
Journal of financial services marketing
29
(
2024
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10015057657
Saved in:
3
Businesses beware : an empirical study on buyer behaviour on search and evaluation of products before and after purchase
Baskar, R.
;
Ganesh, B.
- In:
International journal of business and globalisation : IJBG
37
(
2024
)
3
,
pp. 297-308
Persistent link: https://www.econbiz.de/10015063952
Saved in:
4
Indian consumers' tendency to exit amidst a complaint : a SEM approach
Kumar, Amit
;
Kaur, Anupriya
- In:
International journal of management practice : IJMP
17
(
2024
)
1
,
pp. 19-50
Persistent link: https://www.econbiz.de/10015067074
Saved in:
5
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
6
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
7
Brand hate internationally : a validation study from Slovenia
Fetscherin, Marc
;
Ruzzier, Maja Konečnik
;
Ivanov, Sabina
; …
- In:
Journal of international consumer marketing
35
(
2023
)
4
,
pp. 436-447
Persistent link: https://www.econbiz.de/10014321496
Saved in:
8
Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
Saved in:
9
Consumer
complaining
behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
10
Consumer-brand relationship : a brand hate perspective
Roy, Sanjit
;
Sharma, Apurv
;
Bose, Sunny
;
Gaganpreet Singh
- In:
Journal of business research : JBR
144
(
2022
),
pp. 1293-1304
Persistent link: https://www.econbiz.de/10013185103
Saved in:
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