Search Results - subject:"customer focus"

The impact of customer-focus on the performance of business organizations : evidence from SMEs in an emerging West African economy

Abrokwah-Larbi, Kwabena - In: African journal of economic and management studies 15 (2024) 1, pp. 31-59

Persistent link: https://www.econbiz.de/10014519772

Strategic positioning and is it a useful construct in improving performance of microfinance institutions in Kenya

Kapukha, Jackline Nekesa; Makau, Muathe Stephen - 2023

Persistent link: https://www.econbiz.de/10014420295

An unusual acquisition succeeding through talent & customer-focus : a theoretical exploration

Kumar, Rajiv - 2022

Persistent link: https://www.econbiz.de/10013205518

Customer Centricity : Innovative Unternehmenspraxis: Insights, Strategien und Impulse

O'Gorman, Susanne (ed.); Schuster, Gabriele (ed.) - 2024

Neue Medien/Environments -- Consumer Experience in sozialen Medien -- Digital first -- Metaverse (AR/VR) -- CX Plattformen -- Gaming -- Neue Forschungsfelder und -ansätze -- Sustainability -- Shared consumption -- Low-income consumers -- Neuromarketing -- Qualitative Ansätze -- Big Data, Emoji...

Persistent link: https://www.econbiz.de/10014467022

Risk management maturity enhancement in healthcare through the application of quality management principles

Buckė, Veronika; Ruželė, Darius; Ruzevicius, Juozas; … - In: International journal of learning and change : IJLC 16 (2024) 2/3, pp. 132-170

Persistent link: https://www.econbiz.de/10015065908

The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country

Bashar, Abul; Rahman, Md. Mahbubur; Sakib, Md. Nazmus - In: Quality management journal : QMJ 31 (2024) 1, pp. 25-42

Persistent link: https://www.econbiz.de/10014545249

Organisational learning and customer focus : implications on firm performance in the hotel industry

Issau, Kassimu; Gnankob, Robert Ipiin; Ansong, Abraham; … - In: International journal of work innovation : IJWI 4 (2023) 2, pp. 116-132

Persistent link: https://www.econbiz.de/10014478750

How to invest in total quality management practices for enhanced operational performance : findings from PLS-SEM and fsQCA

Acquah, Innocent Senyo Kwasi; Quaicoe, Judith; Arhin, … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1830-1859

Persistent link: https://www.econbiz.de/10014380884

Business customer experience in B2B2C service settings : a scale development

Rejikumar G.; Ajitha, Aswathy Asokan - In: The journal of business & industrial marketing 38 (2023) 4, pp. 886-904

Persistent link: https://www.econbiz.de/10014227511

Impact of customer focus on technology leadership via technology development capability : a moderated mediation model

Husain, Zafar; Dayan, Mumin; Sushil; Di Benedetto, C. … - In: The journal of business & industrial marketing 37 (2022) 2, pp. 282-293

Persistent link: https://www.econbiz.de/10012798411

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