//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer interactions"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
14
Kundenzufriedenheit
14
Customer-to-customer interactions
12
Dienstleistungsqualität
10
Service quality
10
Social relations
7
Soziale Beziehungen
7
Customer service
6
Kundenservice
6
customer interactions
6
Dienstleistungsmarketing
5
Services marketing
5
Betriebliche Wertschöpfung
4
Customer interactions
4
Emotion
4
Social Web
4
Social web
4
Value creation
4
customer-to-customer interactions
4
Brand management
3
Customer integration
3
Customer value
3
Dienstleistungsmanagement
3
Experiment
3
Kundenintegration
3
Kundenwert
3
Markenführung
3
Other customers
3
Service management
3
Viral marketing
3
Virales Marketing
3
Arbeitsverhalten
2
Brand image
2
Employee-customer interactions
2
Experiences
2
Internet marketing
2
more ...
less ...
Online availability
All
Undetermined
22
Free
4
Type of publication
All
Article
34
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Article
1
Language
All
English
33
Undetermined
1
Author
All
Miao, Li
3
Uhrich, Sebastian
3
Albrecht, Kathrin
2
Cai, Liping A.
2
Gursoy, Dogan
2
Kim, Seo Young
2
Wei, Wei
2
Yi, Youjae
2
Adjei, Mavis T.
1
Adler, Howard
1
Alrawadieh, Zaid
1
Altinay, Levent
1
Anaya, Gerardo Joel
1
Arnold, Todd
1
Ashley, Christy
1
Baek, Wooyeul
1
Bagherzadeh, Ramin
1
Baillod, Chloé
1
Baron, Steve
1
Benkenstein, Martin
1
Bhattarai, Ashok
1
Brady, Michael
1
Brown, Tom
1
Byon, Kevin K.
1
Cai, Ruiying
1
Chan, S Fiona
1
Choi, Thomas Y.
1
Crawford, Aaron
1
Curth, Susanne
1
Danatzis, Ilias
1
Dorsey, Joshua D.
1
Fakharyan, Meysam
1
Farhang, Maryam
1
Feng, Kuo
1
Furrer, Olivier
1
Grohs, Reinhard
1
Gustafsson, Anders
1
Hamilton, Mitchell
1
Harris, Kim
1
Herm, Steffen
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Journal of service management
2
The journal of services marketing
2
The service industries journal
2
Tourism management : research, policies, practice
2
European Sport management quarterly : ESMQ
1
European journal of marketing
1
International journal of bank marketing
1
International journal of hospitality management
1
International journal of quality and innovation : IJQI
1
Journal of business market management : JBM
1
Journal of business research : JBR
1
Journal of economics and business research
1
Journal of electronic commerce research : JECR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Service Business
1
jbm - Journal of Business Market Management
1
more ...
less ...
Source
All
ECONIS (ZBW)
32
EconStor
1
RePEc
1
Showing
1
-
10
of
34
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
2
Social connectedness and well-being of elderly customers : do employee-to-
customer
interactions
matter?
Feng, Kuo
;
Altinay, Levent
;
Alrawadieh, Zaid
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10013545829
Saved in:
3
Customer-to-
customer
interactions
in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
4
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
5
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
6
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
7
Customer helping and advocacy behaviours within dyadic financial service relationships : a gift-giving perspective
Van Tonder, Estelle
;
Saunders, Stephen
;
Mwavita, Mwarumba
; …
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 221-241
Persistent link: https://www.econbiz.de/10013165360
Saved in:
8
Donning the mask : the impact of Covid-19 on emotional labour performance
Lafferty, Niamh
;
MacCurtain, Sarah
;
McNamara, Patricia …
- In:
International journal of quality and innovation : IJQI
5
(
2021
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10012613723
Saved in:
9
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
10
Impact of customer-to-
customer
interactions
on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->