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Search: subject:"customer rapport"
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customer rapport
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Beziehungsmarketing
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Brand management
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Consumer behaviour
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Customer satisfaction
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Dienstleistung
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Dienstleistungsqualität
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Elite
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customer engagement
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elitism
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emotional intelligence
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emotional self-efficacy
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employee-customer rapport
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impression management
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luxury appearance
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mediation effect
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multilevel analysis
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positive avoidance
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Baker, Melissa A.
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Chen, Ja-Shen
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Journal of marketing
1
The Cornell hospitality quarterly
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Luxury branding in the hospitality industry : the impact of employee's luxury appearance and elitism attitude
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10012800182
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2
Emotional calibration and salesperson performance
Kidwell, Blair
;
Hasford, Jonathan
;
Turner, Broderick
; …
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 141-161
Persistent link: https://www.econbiz.de/10012662146
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3
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
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