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Search: subject:"customer responses"
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Consumer behaviour
4
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4
customer responses
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Beziehungsmarketing
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Customer responses
2
Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Customer forgiveness
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Loureiro, Sandra Maria Correia
2
Romero, Jaime
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Ruiz-Equihua, Daniel
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Agrawal, Shiv Ratan
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Akturan, Ulun
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Ali, Murad
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Casaló, Luis V.
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Jang, Sharon
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Kapitan, Sommer
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Psychology & marketing
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International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
6
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Smart speakers and customer experience in service contexts
Ruiz-Equihua, Daniel
;
Romero, Jaime
;
Casaló, Luis V.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2326-2340
Persistent link: https://www.econbiz.de/10014432404
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Human-robot interactions in the restaurant setting : the role of social cognition, psychological ownership and anthropomorphism
Ruiz-Equihua, Daniel
;
Romero, Jaime
;
Loureiro, Sandra …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 1966-1985
Persistent link: https://www.econbiz.de/10014280919
Saved in:
4
The influence of deviant advertisements on
customer
responses
: the role of cultural tightness in emerging and developed economies
Wagner, Udo
;
Pauser, Sandra
;
Akturan, Ulun
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2103-2117
Persistent link: https://www.econbiz.de/10014338473
Saved in:
5
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
6
Masked smiles matter : employee verbal expertise and emotion display during COVID-19
Hofmann, Verena
;
Sauer, Nicola E.
;
Wanisch, Anna
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 107-137
Persistent link: https://www.econbiz.de/10012483666
Saved in:
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