Search Results - subject:"customer satisfaction"

Exploring the importance of building strong customer relationships

Seturi, Maia - In: Technology audit and production reserves 1 (2024) 4/75, pp. 33-37

Persistent link: https://www.econbiz.de/10014507363

Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model

Demydyuk, Ganna V.; Carlbäck, Mats - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 844-875

Persistent link: https://www.econbiz.de/10014580960

Factors influencing user perception and adoption of e-government services

Ilieva, Galina; Yankova, Tania; Ruseva, Margarita; … - In: Administrative Sciences : open access journal 14 (2024) 3, pp. 1-30

-government services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular …

Persistent link: https://www.econbiz.de/10014505332

Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan

Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228

. The e-customer satisfaction and e-customer loyalty are independent variables. The study was conducted on 400 Indians and …

Persistent link: https://www.econbiz.de/10014581569

Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews

Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111

Persistent link: https://www.econbiz.de/10014582437

The influence of corporate social responsibility on stakeholders in different business contexts

Ghanbarpour, Tohid; Crosby, Lawrence; Johnson, Michael D.; … - In: Journal of service research 27 (2024) 1, pp. 141-155

Persistent link: https://www.econbiz.de/10014580408

Dynamic customer value cocreation in healthcare

Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193

Persistent link: https://www.econbiz.de/10014580413

Corporate governance, corporate social responsibility and bank performance in Vietnam with mediators

Quoc Trung Nguyen Kim - In: Cogent business & management 11 (2024) 1, pp. 1-13

addition, this study highlights the indirect correlation between CSR and bank performance via two mediators: customer … satisfaction and environmental performance. Based on these findings, commercial bank managers must recognize the significance of …

Persistent link: https://www.econbiz.de/10014521340

Contract fulfilment, quality management, ICT adoption, government, and co-worker support : a conceptual framework for student contentment in higher educational institutions

Koomson, Samuel - In: Cogent business & management 11 (2024) 1, pp. 1-17

This paper examines the direct effect of employees’ psychological contract fulfilment (PCF) on student contentment (CON), exploring the mediating roles of total quality management (TQM) and information communication technology (ICT) adoption, and moderating roles of government support (GOS)...

Persistent link: https://www.econbiz.de/10014526072

The power of AI : enhancing customer loyalty through satisfaction and efficiency

Singh, Pragya; Singh, Vandana - In: Cogent business & management 11 (2024) 1, pp. 1-14

, specifically focusing on the mediating roles played by customer satisfaction and perceived efficiency. Data were collected from 373 … evidence of the significant influence of AI-Powered Customer Service on customer satisfaction and perceived efficiency, as … indicated by path coefficients of 0.91 and 0.95, respectively. Moreover, a strong relationship between customer satisfaction and …

Persistent link: https://www.econbiz.de/10014526490

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