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Search: subject:"disconfirmation"
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Consumer behaviour
46
Konsumentenverhalten
46
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
26
Service quality
26
Beziehungsmarketing
18
Relationship marketing
18
disconfirmation
18
Erwartungsbildung
16
Expectation formation
16
Disconfirmation
13
Online retailing
12
Online-Handel
12
Social Web
9
Social web
9
Theorie
9
Theory
9
Emotion
8
satisfaction
8
Gastronomie
7
Restaurant industry
7
Satisfaction
7
Viral marketing
7
Virales Marketing
7
Beschwerdemanagement
6
Brand management
6
Complaint management
6
E-commerce
6
Experiment
6
Internet marketing
6
Markenführung
6
Online-Marketing
6
Brand image
5
Electronic Commerce
5
Expectation disconfirmation
5
Innovation adoption
5
Innovationsakzeptanz
5
Markenimage
5
USA
5
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Undetermined
69
Free
22
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Article
100
Book / Working Paper
10
Other
2
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Article in journal
92
Aufsatz in Zeitschrift
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2
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English
98
Undetermined
12
French
2
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Abbasi, Amir Zaib
2
Benbasat, Izak
2
Deng, Lingfei
2
Fornerino, M.
2
Harun, Ahasan
2
Hill, Railton
2
Law, Chun Hung Roberts
2
Li, Hengyun
2
Lin, Chinho
2
Nanere, Marthin G
2
Perrouty, J.P.
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Ryu, Kisang
2
Tan, Chee-Wee
2
Tan, Yong
2
Zolfagharian, Mohammadali
2
Abbasi, Haider Ali
1
Ahamed, A. F. M. Jalal
1
Altinay, Levent
1
Altinigne, Nesenur
1
Anderson, Rolph E.
1
Aquino, Karl
1
Aribarg, Anohca
1
Arıkan, Esra
1
Assadi, Peyman
1
Assadi, Pooria
1
Assimakopoulos, Costas
1
Au, Norman
1
Banerjee, Somnath
1
Barbu, Cătălin Mihail
1
Barthélemy, Jérôme
1
Basu, Bibaswan
1
Bhardwaj, Pradeep
1
Blasco, María Fuentes
1
Bosman, Magdalena
1
Braun, Jakob
1
Briggs, Elten
1
Brown, Susan A.
1
Brunel, Olivier
1
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Department of Economics and Finance, La Trobe Business School
2
Unité Mixte de Recherche Marchés, Organisations, Institutions et Stratégies d'Acteurs (UMR MOISA), Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2)
2
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
1
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
1
HAL
1
ToKnowPress
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
4
International journal of hospitality management
4
Journal of business research : JBR
4
The journal of business & industrial marketing
4
International journal of contemporary hospitality management
3
Cuadernos de Gestión
2
International journal of electronic commerce : IJEC
2
Journal of electronic commerce research : JECR
2
Journal of global marketing
2
Journal of service theory and practice : JSTP
2
Journal of travel and tourism marketing
2
Journal of vacation marketing
2
Management information systems : mis quarterly
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Public management review
2
Quality management journal : QMJ
2
Working Papers / Department of Economics and Finance, La Trobe Business School
2
Working Papers MOISA
2
Annales Universitatis Apulensis Series Oeconomica
1
Annals - Economy Series
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
Cogent Business & Management
1
Cogent business & management
1
Decision sciences : DS
1
Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management
1
ERIM Report Series Research in Management
1
Electronic commerce research
1
Electronic commerce research and applications
1
European journal of management and business economics : EJM&BE
1
European journal of marketing
1
European management journal
1
Information systems and e-business management : ISeB
1
International Journal of Agricultural Management
1
International Review on Public and Nonprofit Marketing
1
International business review : the official journal of the European International Business Academy
1
International journal of advertising : the review of marketing communications
1
International journal of consumer studies
1
International journal of emerging markets
1
International journal of event and festival management
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ECONIS (ZBW)
94
RePEc
15
BASE
2
EconStor
1
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41
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112
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41
Proposed non-linear relation between satisfaction with government performance and co-production : an initial empirical test
Mok, Jue Young
- In:
Public management review
22
(
2020
)
3
,
pp. 432-451
Persistent link: https://www.econbiz.de/10012178932
Saved in:
42
The effects of consumer experience and
disconfirmation
on the timing of online review : field evidence from the restaurant business
Li, Hengyun
;
Xie, Karen L.
;
Zhang, Zili
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
Saved in:
43
Sports sponsorship and the risks of ambush marketing : the moderating role of corporate reputation in the effects of disclosure of ambush marketers on attitudes and beliefs towards...
Yun, Lira
;
Kim, Kihan
;
Cheong, Yunjae
- In:
International journal of advertising : the review of …
39
(
2020
)
7
,
pp. 921-942
Persistent link: https://www.econbiz.de/10012395587
Saved in:
44
Disentangling satisfaction of tenants on science parks : a multiple case study in Belgium
Lecluyse, Laura
;
Knockaert, Mirjam
- In:
Technovation : the international journal of …
98
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012608001
Saved in:
45
Disentangling utilitarian and hedonic consumption behavior in online shopping : an expectation
disconfirmation
perspective
Liu, Fei
;
Lim, Eric T. K.
;
Li, Hongxiu
;
Tan, Chee-Wee
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-34
Persistent link: https://www.econbiz.de/10012249153
Saved in:
46
Service employee evaluations of customer tips : an expectations-
disconfirmation
tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
47
With a little help from my friends : cultivating serendipity in online shopping environments
Grange, Camille
;
Benbasat, Izak
;
Burton-Jones, Andrew
- In:
Information & management : the internat. journal of …
56
(
2019
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011997630
Saved in:
48
That's not so bad, I'll eat more! : backfire effects of calories-per-serving information on snack consumption
Tangari, Andrea Heintz
;
Bui, M̃y
;
Haws, Kelly L.
;
Liu, …
- In:
Journal of marketing
83
(
2019
)
1
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012175861
Saved in:
49
Effect of individualism on online user ratings : theory and evidence
Banerjee, Somnath
;
Chai, Linlin
- In:
Journal of global marketing
32
(
2019
)
5
,
pp. 377-398
Persistent link: https://www.econbiz.de/10012201057
Saved in:
50
Tourists' satisfaction and destination loyalty : a case study on Cox's Bazar beach of Bangladesh
Hasan, Md. Kamrul
;
Shamsul Kamariah Abdullah
;
Yew, Lew Tek
- In:
International journal of leisure and tourism marketing …
6
(
2019
)
3/4
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012160464
Saved in:
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