Sofia, Regina Deka; Afiff, Adi Zakaria; Aruan, Daniel … - In: Cogent business & management 10 (2023) 3, pp. 1-19
behavior, i.e. rating and negative word of mouth. Data were collected through a laboratory experiment with 280 participants in … engage in negative word of mouth. Results also showed the interaction of attribution of controllability and severity of … complaint behavior in sharing economy, particularly negative word of mouth that still needed to be discussed adequately. …