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Search: subject:"negative online review"
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negative online review
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Electronic commerce research
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ECONIS (ZBW)
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Managerial response to negative online reviews in the service industry : a tactic-based and culture-based model
Yu, Irina Y.
;
Wan, Lisa C.
;
Yi, Xiao
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 238-248
Persistent link: https://www.econbiz.de/10012584514
Saved in:
2
Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence
Olson, Eric D.
;
Ro, Heejung
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10012259302
Saved in:
3
Negative online reviews of popular products : understanding the effects of review proportion and quality on consumers' attitude and intention to buy
Shihab, Muhammad Rifki
;
Putri, Audry Pragita
- In:
Electronic commerce research
19
(
2019
)
1
,
pp. 159-187
Persistent link: https://www.econbiz.de/10011999478
Saved in:
4
Examining impacts of negative reviews and purchase goals on consumer purchase decision
Weisstein, Fei L.
;
Song, Lei
;
Andersen, Peter
;
Zhu, Ying
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 201-207
Persistent link: https://www.econbiz.de/10011747804
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