de Oña, Juan; de Oña, Rocío; Eboli, Laura; Mazzulla, … - In: Transport Policy 29 (2013) C, pp. 219-226
relationships between these aspects with the Overall Service Quality. Data from a Customer Satisfaction Survey conducted by the … about the Overall Service Quality were gathered: the first one when passengers have not reflected on the attributes … describing the service, and the second one after they have thought about them. This is the first time that the Overall Service …