Elucidating perceived overall service quality in retail banking
Year of publication: |
2017
|
---|---|
Authors: | Zalfa Laili Hamzah ; Lee, Siew Peng ; Sedigheh Moghavvemi |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 35.2017, 5, p. 781-804
|
Subject: | Trust | Reputation | Customer satisfaction | Perceived overall service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Privatkundengeschäft | Personal banking | Vertrauen | Confidence |
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