Vasanthi, Magheswari Gopal; Soundrarajan, Vasanthi; … - In: Cogent Business & Management 10 (2023) 1, pp. 1-21
and passenger satisfaction is studied. The data was collected from 544 passengers in the Tiruchirappalli railway station … variables and passenger satisfaction. We also studied gender as a moderator in the relationship between the five service quality … dimensions and passenger satisfaction. The results indicate that gender moderates the relationship between tangibility and …