Simoni, Michele; Sorrentino, Annarita; Leone, Daniele; … - In: Journal of Hospitality and Tourism Technology 13 (2021) 1, pp. 140-156
critical touchpoint at the pre-purchase stage of the customer journey. Design/methodology/approach To achieve the research aims … immersive VR at the pre-purchase stage of the customer journey. Second, it offers interesting implications for managers who want … to take advantage of the opportunities offered by VR. Originality/value The present study analyses the pre-purchase stage …