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Search: subject:"recovery performance"
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Dienstleistungsqualität
36
Service quality
36
Beschwerdemanagement
28
Complaint management
28
Service recovery performance
26
Customer satisfaction
20
Kundenzufriedenheit
20
Arbeitsleistung
11
Führungsstil
11
Job performance
11
Leadership style
11
Tourism employees
10
Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Hotel industry
9
Hotellerie
9
Job satisfaction
9
Work behaviour
9
Customer service
8
Kundenservice
8
Leistungsmotivation
8
Work motivation
8
Beziehungsmarketing
7
Relationship marketing
7
Arbeitskräfte
5
Emotion
5
Error management
5
Salespeople
5
Verkaufspersonal
5
Work engagement
5
Workforce
5
Employee retention
4
Human Resource Management
4
Mitarbeiterbindung
4
Personalmanagement
4
Stress
4
Work stress
4
Absenteeism
3
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Online availability
All
Undetermined
38
Free
2
Type of publication
All
Article
45
Type of publication (narrower categories)
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Article in journal
44
Aufsatz in Zeitschrift
44
Article
1
Language
All
English
45
Author
All
Guchait, Priyanko
8
Karatepe, Osman M.
8
Ahmad, Bilal
3
Akhtar, Nadeem
3
Daskin, Mustafa
3
Kim, Taegoo
3
Wang, Xingyu
3
Zahoor, Adil
3
Afsar, Bilal
2
Ali, Zeeshan
2
Do The Khoa
2
Lee, Gyehee
2
Liu, Da
2
Luu Trong Tuan
2
Mansour, Sari
2
Pasamehmetoglu, Aysin
2
Paşamehmetoğlu, Ayşın
2
Safdar, Umar
2
Abbas, Ghassan
1
Aboramadan, Mohammed
1
Akbar, Muhammad Imad Ud Din
1
Ashill, Nicholas
1
Avci, Turgay
1
Ayrom, Shabnam
1
Bian, Xuemei
1
Boxall, Peter F.
1
Chen, Tong
1
Cheung, Gordon
1
Choi, Chang Hwan
1
Costers, Annelies
1
Crawford, Joseph
1
Cunningham, Christopher J. L.
1
Darban, Golnaz
1
Dawson, Mary
1
Devlin, James
1
Dost, Mir
1
Du, Jianguo
1
Eluwole, Kayode K.
1
Eslamlou, Aram
1
Etehadi, Bahar
1
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Published in...
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International journal of hospitality management
9
International journal of contemporary hospitality management
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of air transport management
2
Service business
2
Decision : official journal of Indian Institute of Management Calcutta
1
Employee relations
1
EuroMed journal of business
1
International journal of business
1
International journal of human resource management
1
International journal of management practice : IJMP
1
International journal of manpower
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of organizational effectiveness : people and performance ; JOEPP
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Pakistan Journal of Commerce and Social Sciences (PJCSS)
1
Pakistan journal of commerce and social sciences
1
South Asian journal of human resources management
1
Tourism review : the official journal of the AIEST
1
Vision : the journal of business perspective
1
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ECONIS (ZBW)
44
EconStor
1
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1
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10
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45
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date (oldest first)
1
Does service
recovery
performance
vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
2
Error management orientation : impact on service
recovery
performance
, and the mediating role of self-efficacy
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3518-3541
Persistent link: https://www.econbiz.de/10014334325
Saved in:
3
How transformational leadership, workplace spirituality and resilience enhance the service
recovery
performance
of FLEs : a theoretical integration of COR theory and SDT
Hoang Thi Kim Quy
;
Mai Dong Tran
;
Tien Minh Dinh
- In:
Journal of organizational effectiveness : people and …
10
(
2023
)
4
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014425551
Saved in:
4
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
5
Can strategic HRM bundles decrease emotional exhaustion and increase service
recovery
performance
?
Mansour, Sari
- In:
International journal of manpower
44
(
2023
)
3
,
pp. 503-523
Persistent link: https://www.econbiz.de/10014253254
Saved in:
6
Customer incivility and service
recovery
performance
: job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
7
Participative leadership and service
recovery
performance
: a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
8
How organizational dehumanization impacts hospitality employees service
recovery
performance
and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
9
Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 351-363
Persistent link: https://www.econbiz.de/10013259101
Saved in:
10
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
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