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Search: subject:"service complexity"
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Dienstleistungsqualität
4
Service quality
4
service complexity
4
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Customer satisfaction
2
Dienstleistung
2
E-commerce
2
Electronic Commerce
2
Internal service complexity
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
Service complexity
2
Services
2
Supplier relationship management
2
B2B
1
B2B logistics
1
Business services
1
Cannibalization
1
Customer Behavioral Intentions
1
Dienstleistungshandel
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Forced Use
1
Innovation adoption
1
Innovationsakzeptanz
1
Internal Service Encounter
1
Internal customer
1
Internal customer satisfaction
1
Internal service quality
1
Internal service-complexity determinants
1
International marketing
1
Internationales Marketing
1
Joint product-service strategy
1
Logistics
1
Logistics provider
1
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Undetermined
8
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Article
9
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Article in journal
7
Aufsatz in Zeitschrift
7
Language
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English
8
Undetermined
1
Author
All
Braun, Corina
2
Hadwich, Karsten
2
Angelis, Jannis
1
Bala, Ram
1
Du, Steven
1
Haumann, Till
1
Jain, Aditya
1
Jeong, Miyoung
1
Kolberg, Anika
1
Lee, Seonjeong
1
Liu, Shunzhong
1
Macintyre, Mairi
1
Matos, Celso Augusto de
1
Mikolon, Sven
1
Oh, Haemoon
1
Paiva, Ely Laureano
1
Parry, Glenn
1
Rai, Arun
1
Tang, Xinlin
1
Teixeira, Rafael
1
Vesel, Patrick
1
Warnick, Rodney B.
1
Wieseke, Jan
1
Yin, Zhitao
1
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Published in...
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European Management Journal
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of operational research : EJOR
1
International Journal of E-Services and Mobile Applications (IJESMA)
1
International journal of services technology and management : IJSTM
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of management information systems : JMIS
1
Journal of service research : JSR
1
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ECONIS (ZBW)
7
RePEc
1
Other ZBW resources
1
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9
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1
Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun
;
Tang, Xinlin
;
Yin, Zhitao
;
Du, Steven
- In:
Journal of management information systems : JMIS
39
(
2022
)
2
,
pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
Saved in:
2
Determinants of perceived internal
service
complexity
: an empirical analysis of promoting and limiting complexity factors
Braun, Corina
;
Hadwich, Karsten
- In:
European business review : EBR ; the official journal …
29
(
2017
)
1
,
pp. 123-152
Persistent link: https://www.econbiz.de/10011646792
Saved in:
3
The joint effect of buyer-supplier interaction and
service
complexity
on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
Saved in:
4
Differentiated or integrated : capacity and service level choice for differentiated products
Jain, Aditya
;
Bala, Ram
- In:
European journal of operational research : EJOR
266
(
2018
)
3
,
pp. 1025-1037
Persistent link: https://www.econbiz.de/10011812153
Saved in:
5
The Effects of Customer Perceived Employee Support on Self-Efficacy and Behavioral Intentions: The Roles of
Service
Complexity
and Choice Freedom
Liu, Shunzhong
- In:
International Journal of E-Services and Mobile …
8
(
2016
)
1
,
pp. 1-17
service
complexity
. Moreover, the results indicate that self-efficacy is a mediator that explains how perceived employee …
Persistent link: https://www.econbiz.de/10012044707
Saved in:
6
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon
;
Jeong, Miyoung
;
Lee, Seonjeong
;
Warnick, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 236-265
Persistent link: https://www.econbiz.de/10011434642
Saved in:
7
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
8
The complex role of complexity : how service providers can mitigate negative effects of perceived
service
complexity
when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
9
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European Management Journal
30
(
2012
)
5
,
pp. 466-472
standardisation. This study proposes that
service
complexity
created by extensive ‘reasonable’ customer demand limits the ability to …
Persistent link: https://www.econbiz.de/10010868864
Saved in:
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