Search Results - subject:"service factory"

Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196

Persistent link: https://www.econbiz.de/10014423344

Cost-effective service excellence in healthcare

Wirtz, Jochen - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 98-104

Persistent link: https://www.econbiz.de/10012113575

Cost-effective service excellence

Wirtz, Jochen; Zeithaml, Valarie A. - In: Journal of the Academy of Marketing Science 46 (2018) 1, pp. 59-80

Persistent link: https://www.econbiz.de/10011865100

Extending the range of service facilities

Tinnilä, Markku; Kallio, Jukka; Raulas, Mika; … - In: International journal of services and operations management 28 (2017) 2, pp. 185-203

Persistent link: https://www.econbiz.de/10011859742

Efficient service production: service factories in banking

Tinnilä, Markku - In: Business Process Management Journal 19 (2013) 4, pp. 648-661

Purpose – The banking industry is definitely among the service industries that have been thoroughly transformed during the past decades. The direction of development has been toward more efficient mass services enabled by information and communication technologies (ICT). The purpose of this...

Persistent link: https://www.econbiz.de/10014688890

3PL factories or lernstatts? Value‐creation models for 3PL service providers

Prockl, Günter; Pflaum, Alexander; Kotzab, Herbert - In: International Journal of Physical Distribution & … 42 (2012) 6, pp. 544-561

Purpose – The purpose of this paper is to identify and systematically discuss generic forms of contract logistics services and their distinct underlying approaches for fulfilling their respective value propositions. A general frame of reference is developed that addresses the value...

Persistent link: https://www.econbiz.de/10014793895

An investigation of service‐based manufacturing performance relationships

Youngdahl, William E. - In: International Journal of Operations & Production Management 16 (1996) 8, pp. 29-43

Reports recent findings of a two‐phase study investigating new dimensions of manufacturing competitiveness, factory‐based services. Examines relationships between broadly defined service role performance and manufacturing performance. Data were provided by 64 manufacturing firms from the...

Persistent link: https://www.econbiz.de/10014790686

Applying Service Concepts in Manufacturing

Voss, Chris - In: International Journal of Operations & Production Management 12 (1992) 4, pp. 93-99

the roles reported by Chase in the USA are also used by a number of UK companies, and it is concluded that the service‐factory … seem to point to the distribution view of customer service, the field‐service view and/or the service‐factory view being …The research reported examines the role of service in manufacturing. Focuses on the degree to which Chase′s “Service …

Persistent link: https://www.econbiz.de/10014790357