Mitsiou, Dimitra; Zafiropoulos, Kostas - In: Administrative Sciences : open access journal 14 (2024) 4, pp. 1-14
This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model's enablers and results criteria. The...