Oman, Branimir; Pepur, Mario; Arnerić, Josip - In: Management : journal of contemporary management issues 21 (2016) 1, pp. 19-46
During the last few decades, the role of the service sector in the overall economic activities has become more significant in many countries, particularly the most developed ones. This has provoked increased scholars' interest so they have begun researching many service markets more extensively....