Decision making in process-aware information systems involves build-time and run-time decisions. At build-time, idealized process models are designed based on the organization's objectives, infrastructure, context, constraints, etc. At run-time, this idealized view is often broken. In...

Many shift scheduling algorithms presume that the staffing levels, required to ensure a target customer service, are known in advance. Determining these staffing requirements is often not straightforward, particularly in systems where the arrival rate fluctuates over the day. We present a...

This forum paper examines the past and the future of Operations Management (OM) research.First, we investigate the evolution of OM research from 1997 to 2018 by using machine learning tools to analyze all OM papers published in five journals (JOM, MS, M&SOM, POM, and OR), and find that the...

Business Process Reengineering (BPR) is the cutting-edge trend in contemporary business. It is a tool, a method or practice to attain radical improvement in various dynamic environments. The main aim of development of this scale “BPR Application Scale (BPRAS)” was to study about the...

Quality has been a fascinating buzzword in the organizational world for the last few decades of the 20th century. In today's challenging economic climate, many organizations have come to realize that improved quality is an essential entry ingredient for successful global competition. Business...

The Manufacturing Industry today is significantly challenged by slow growth and a tough global economy. In order to remain competitive in the global marketplace, manufacturers are adopting radical corporate strategies -- like flattening the organization, globalizing production, forming strategic...

Business Process Reengineering & Total Quality Management both aim to increase organizational efficiency, but attempt to do this through very different means. The purpose of this paper is to compare two approaches to the management of organizational change, BPR and TQM. In order to achieve this...