Whether consumers are aware of potentially adverse product effects is key to private and social incentives to disclose information about undesirable product characteristics. In a monopoly model with a mix of aware and unaware consumers, a larger share of unaware consumers makes information...

Social commerce represented at least $14 billion dollars in 2015, steadily increasing from previous years. A survey by Statista showed that 65.4% of US users had used a social media platform to make purchase directly through a post in 2017. As the size of social media worldwide continues to...

The new Consumer Rights Directive introduced some changes to the level of consumers' protection online. However, just like with its predecessor the Distance Selling Directive the main focus of the protection that consumers have been granted online rests in providing them with transparent and...

The rapid increase in the number of low cost cross-border electronic consumer transactions of the last five years has created a need for new mechanisms of dispute resolution. These must be efficient and inexpensive in order to support effective consumer protection. Online systems created and...

The proposed Digital Services Act (DSA) aims to place more responsibility on online platform operators to control information published by users on their websites. That is a welcome development in the light of scandals concerning fake news and the surreptitious influencing of voters through...