Die vorliegende Dissertation hat den Einsatz von CRM im Vertrieb der Schweizer Assekuranz zum Inhalt. Mittels drei Teiluntersuchungen wurde anhand des Falles "AXA Winterthur" die CRM-Akzeptanz, der CRM-Einsatz sowie der Einfluss von CRM auf die Performance von Aussendienstmitarbeitern...

This essay discusses how working from within an advertising agency as an anthropologist yields particular advantages in terms of presenting anthropological insights and gaining access to information that one would not have been privy to, compared to a study of advertising from the outside....

The Ad Age DataCenter provides exclusive advertising and marketing industry data compiled by the Ad Age Research Department. This constantly updated collection includes more than 600 separate charts arranged in four major categories: Marketers/ Advertisers, Media, Agencies, and Salary Surveys.

This paper provides an update on the current state of in-house agencies. Whereas traditional consideration of internalizing advertising services was framed as a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to procure the customized bundle...