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Exit, tweets and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
Persistent link: https://www.econbiz.de/10011612639
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
role of airline types, the sole effect is on customers' satisfaction is service empathy, with a significant difference …
Persistent link: https://www.econbiz.de/10014512868
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Twitter sentiment analysis of the low-cost Airline services after COVID-19 outbreak : the case of AirAsia
Nor Hasliza Saad; San, Chin Wei; Yaacob, Zulnaidi - In: Business systems research : a system view accross … 14 (2023) 2, pp. 1-23
. Conclusions: This research provides the airline industry, especially AirAsia, with an opportunity to better understand the …
Persistent link: https://www.econbiz.de/10014527161
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Impact of Employee Motivation on Customer Satisfaction : Study of Airline Industry in Pakistan
Ahmad, Muhammad Bilal - 2012
Employees are the most important factor in the success and failure of any organization. The airline industry is a … environment, pay and benefits, management systems and organizational vision on customer satisfaction in the airline industry of …
Persistent link: https://www.econbiz.de/10013097202
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The Effects of Perceived Justice on Customers' Recovery Satisfaction and Customers' Trust in Domestic Airline Companies
Kazemi, Mehdi - 2013
the effect of the perceived justice by the airline customers in the process of resolving their complaints on their …
Persistent link: https://www.econbiz.de/10013074575
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Top Purchase Intention Priorities of Vietnamese Low Cost Carrier Passengers : Expectations and Satisfaction
Moslehpour, Massoud - 2020
This study investigates whether service quality, customer expectation, perceived value, and customer satisfaction have significantly positive impacts on purchase intention in the Vietnam's low cost carrier (LCC) industry. The mediating role of customer satisfaction is also examined. Some of our...
Persistent link: https://www.econbiz.de/10012840471
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Review of Scoping Studies on Service Quality, Customer Satisfaction and Customer Loyalty in the Airline Industry
Khudhair, Harith Yas - 2020
customer loyalty to certain airline brands. The literature review uncovered that the airline industry is increasingly focusing …
Persistent link: https://www.econbiz.de/10012840619
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Airline Service Quality in Pakistan – A Customer Preferences Approach
Qasim, Sartaj - 2019
This study attempts to identify the service and value factors that are given the highest importance by passengers travelling on domestic flights in Pakistan. A survey methodology involving personal interviews with 100 passengers was used on a convenience basis to gather the required information....
Persistent link: https://www.econbiz.de/10012901152
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Measuring Service Quality From Unstructured Data : A Topic Modeling Application on Airline Passengers’ Online Reviews
Korfiatis, Nikolaos - 2018
market analysis and assess their competitive performance. We apply our methodology on airline passengers' online reviews … dynamics and interdependencies. Results unveil the orthogonality of the low-cost aspect of airline competition when all other … service quality dimensions are considered, thus explaining the success of low-cost carriers in the airline market …
Persistent link: https://www.econbiz.de/10012911117