Dosen, Durdana Ozretic; Skare, Vatroslav - In: Zagreb International Review of Economics and Business 7 (2004) Special Conference Issue, pp. 141-152
Traditionally, services have been characterised as low tech and high face-to-face contacts. Today, information technology offers many opportunities for service providers. Thus, Internet presents new way for production, communication and distribution of services. In terms of distribution, for...