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Effects of information on salary satisfaction during the COVID-19 pandemic : an equity-based mediation model
Montalvo-Arroyo, Sandra; Torre-Ruiz, José de la; Vidal … - In: Academia : revista Latinoamericana de administración 36 (2023) 3, pp. 371-387
Persistent link: https://www.econbiz.de/10014430898
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Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman; Palilati, Alida; Madjid, Rahmat; Bua, … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
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Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Kuzmanić, Antonio; Dlačić, Jasmina; Milfelner, Borut - In: Central European business review : CEBR 12 (2023) 2, pp. 61-85
Persistent link: https://www.econbiz.de/10014288390
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A systematic mapping study on customer loyalty and brand management
Moretta Tartaglione, Andrea; Cavacece, Ylenia; Russo, … - In: Administrative Sciences : open access journal 9 (2019) 1/8, pp. 1-21
Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. Literature is prolific of works regarding customer loyalty and brand management. In order to improve the quantity and quality of...
Persistent link: https://www.econbiz.de/10012127012
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Variable Relationships in Online Retailing: Cultivating Consumer Satisfaction and Loyalty
Lantieri, Tara - 2008
In today’s competitive retailing landscape consumer satisfaction and loyalty have been key issues on the mind of many a … marketer. With the growth of e-retailing, buyers and sellers have evolved; the traditional goals of satisfaction and loyalty … relationship management, satisfaction and how they contribute to loyalty among 18-24 year-old e-shoppers.A survey instrument was …
Persistent link: https://www.econbiz.de/10009463667
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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash; … - 2004
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated … in the literature. This research investigated two models involving the linkages between service quality, satisfaction … path analysis indicate that service quality has an indirect relationship with behavioural outcome measures via satisfaction …
Persistent link: https://www.econbiz.de/10009484485
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A systematic mapping study on customer loyalty and brand management
Tartaglione, Andrea Moretta; Cavacece, Ylenia; Russo, … - In: Administrative Sciences 9 (2019) 1, pp. 1-21
Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. Literature is prolific of works regarding customer loyalty and brand management. In order to improve the quantity and quality of...
Persistent link: https://www.econbiz.de/10012612045
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Angling destination loyalty : a structural model approach of freshwater anglers in Trysil, Norway
Stensland, Stian; Mehmetoglu, Mehmet; Liberg, Åste Sætre - In: Scandinavian journal of hospitality and tourism 21 (2021) 4, pp. 407-421
Persistent link: https://www.econbiz.de/10012608989
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The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang
Asiati, Diah Isnaini; Wibowo; Umar, Husein; Sitinjak, Tony - In: Business and Economic Research : BER 9 (2019) 1, pp. 295-316
Persistent link: https://www.econbiz.de/10012030418