Iwu, Chux Gervase; Opute, Abdullah Promise; … - In: Journal of risk and financial management : JRFM 14 (2021) 4, pp. 1-21
the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for … management, job satisfaction, and employees' intention to quit. Additionally, the mediating influence of job satisfaction on the … significant relationships between knowledge management, customer orientation, and job satisfaction and the dependent variable …