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Online reservations and hotel distribution channels in European tourism : a case of Croatia

Dadić, Iva; Slivar, Iva; Floričić, Tamara - In: Central European business review : CEBR 11 (2022) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10013450713

The individual monetary valuation of online hotel ratings

Evangelinos, Christos; Obermeyer, Andy; Bartel, Aaron - 2020

We test the impact of online hotel ratings on the customers' hotel choice using a binary choice experiment where the online rating score is one of the hotels' attributes. Results show that online rating scores have a positive and significant impact on hotel choice. We also calculate the...

Persistent link: https://www.econbiz.de/10012208690

Factors that influence the adoption of the Internet of Things in tourism by Romanian consumers

Dinu, Vasile; Lazăr, Sorin Paul; Pop, Iustin Atanasiu - In: Amfiteatru economic : an economic and business research … 23 (2021) 57, pp. 360-375

The study examines the causal relationship between the level of IoT adoption in tourism services and trust in these … the development of IoT systems in tourism industry. …

Persistent link: https://www.econbiz.de/10012821461

Adoption of Social Media As Distribution Channels in Tourism Marketing : A Qualitative Analysis of Consumers’ Experiences

Christou, Evangelos; Chatzigeorgiou, Chryssoula - 2021

distribution channel in tourism scenario. This industry sector was selected because online technological innovations have … significantly changed how tourism organisations like hotels and airlines deliver their services.Methods: In-depth interviews were … on the industry (tourism in this study) and the technology (social media in this study) being investigated …

Persistent link: https://www.econbiz.de/10013243746

Adoption of social media as distribution channels in tourism marketing : a qualitative analysis of consumers' experiences

Chatzigeorgiou, Chryssoula; Christou, Evangelos - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 6 (2020) 1, pp. 25-32

Persistent link: https://www.econbiz.de/10012159071

Customer Service in Varna Hotels : Foreign Tourists’ Perceptions

Ivanova, Maya G. - 2017

The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...

Persistent link: https://www.econbiz.de/10012942808

Model to determine the perceived risks of tourists staying at hotels where the halal tourism concept is present : Antalya region example

Yağmur, Yenal; Aksu, Akın - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 2, pp. 428-469

Persistent link: https://www.econbiz.de/10012801517

Impact of the Perceived Importance of a Hotel's Corporate Responsibility on Tourists’ Complaints Behaviour

Palacios Florencio, Beatriz; Revilla Camacho, M. Ángeles; … - 2016

This work is centered on the study of the Corporate Responsibility (CR) of hotel firms and its influence on tourists’ complaints behavior. The methodology of the empirical study, carried out among 629 customers lodging in hotels in the city of Seville, is based on structural equations...

Persistent link: https://www.econbiz.de/10014130502

Exploring the multi sensory based memorable tourism experiences : a study of Adam & Eve Hotel in Turkey

Guzel, Ozlem; Dortyol, Taylan - In: Journal of marketing and consumer behaviour in emerging … (2016) 2, pp. 28-39

Tourism business executives should discover critical ways to create a memorable experience by appealing to consumers … find the sensory based memorable tourism experiences, attributes/specific elements of the hotel business. With this aim … and the critical multi-sensory organs that create memorable tourism experiences were defined. The analysis of the results …

Persistent link: https://www.econbiz.de/10012116508

Portfolio of online distribution channels across mid-market hotels : an evaluative review

Pal, Sudipta Kumar; Mishra, Pallabi - In: Enlightening tourism : ET ; a pathmaking journal 7 (2017) 1, pp. 19-35

Persistent link: https://www.econbiz.de/10011786215

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