role of airline types, the sole effect is on customers' satisfaction is service empathy, with a significant difference …

. Conclusions: This research provides the airline industry, especially AirAsia, with an opportunity to better understand the …

Employees are the most important factor in the success and failure of any organization. The airline industry is a … environment, pay and benefits, management systems and organizational vision on customer satisfaction in the airline industry of …

the effect of the perceived justice by the airline customers in the process of resolving their complaints on their …

customer loyalty to certain airline brands. The literature review uncovered that the airline industry is increasingly focusing …

market analysis and assess their competitive performance. We apply our methodology on airline passengers' online reviews … dynamics and interdependencies. Results unveil the orthogonality of the low-cost aspect of airline competition when all other … service quality dimensions are considered, thus explaining the success of low-cost carriers in the airline market …