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The impact of long-term provision costs on performance of trade in Serbia
Lukic, Radojko - In: Economic and environmental studies : a journal for … 17 (2017) 3, pp. 455-474
mostly refer to warranty costs. Warranty costs are caused by repair and servicing of the sold products during the warranty … period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …-term provisions - warranty costs on the performance of retailers, with special emphasis on Serbia. These theoretical, methodological …
Persistent link: https://www.econbiz.de/10011758188
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Dynamic Quality Decisions of Software-as-a-Service Providers Based on Customer Perception
Zhang, Jie - 2014
Software-as-a-service (SaaS) allows customers to use software over the Internet by paying a subscription fee rather than by buying shrink-wrapped software and installing it on their computers. To maintain customer interests in SaaS, the provider's dynamic quality decision is important. Thus, we...
Persistent link: https://www.econbiz.de/10013050185
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The impact of service employees and servicescape on customers perception of quality improvement efforts
Nguyen, Nha; LeBlanc, Gaston - In: Athens journal of business & economics : AJBE 7 (2021) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10012703900
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Investigating the impact of website quality on consumers' satisfaction in Jordanian telecommunication sector
Al-Manasra, Excimirey Amer; Abu Zaid, Mohammed Khair Saleem - In: Arab economic and business journal 8 (2013) 1/2, pp. 31-37
As Jordanian telecommunication organizations have begun increasingly to communicate and interact with their consumers via the Web, providing such a service has demanded acute understanding of consumers’ requirements and appropriate provision of solutions. In this paper, we examined the impact...
Persistent link: https://www.econbiz.de/10011821712
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Service quality dimensions as predictors of customer loyalty in mobile payment services : moderating effect of gender
Liana, Pamela John; Jaensson, Jan-Erik; Mmari, Goodluck - In: Future Business Journal 9 (2023) 1, pp. 1-15
The changes in market dynamics, customer-to-customer interactions, and the use of artificial intelligence have created a great concern among marketers in understanding customer behaviours such as customer loyalty. Policymakers account for the provision of quality service in terms of subscription...
Persistent link: https://www.econbiz.de/10014505891
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Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah; Watson, Iain; Teller, Christoph; Wood, Steve - In: International journal of retail and distribution management 51 (2023) 9/10, pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
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The patient experiential quality model scale development and validation
Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11
Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...
Persistent link: https://www.econbiz.de/10014442307
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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector
Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617
The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...
Persistent link: https://www.econbiz.de/10012175766