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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of …
Persistent link: https://www.econbiz.de/10012800325
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Service quality and attitudinal loyalty : consumers' perception of two major telecommunication companies in Oman
Belwal, Rakesh; Amireh, Mohannad - In: Arab economic and business journal 13 (2018) 2, pp. 197-208
Intense competition and shifting loyalties in the Omani telecommunication sector are forcing companies to focus on service quality for increased customer satisfaction, customer loyalty, and organizational profitability. This study assesses the service quality for two major telecommunication...
Persistent link: https://www.econbiz.de/10011956273
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Satisfied with Quality Yet Wants to Switch : Case of ‘Satiated Customer’ in Telecom Services
Sahoo, Akshaya - 2015
Telecom Service Industry in India is going through a phase of high growth, excessive competition, continual lowering of tariffs and rapid change of technology. Policies are still evolving and causing substantial change in the competitive landscape. Telecom Services have become more commoditized;...
Persistent link: https://www.econbiz.de/10013010305
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Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina - 2018
Persistent link: https://www.econbiz.de/10012011551
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Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
Manyaga, Fawz; Hacıoğlu, Ümit - 2021
Persistent link: https://www.econbiz.de/10012659314
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Evaluating Factors of CRM on Customer Satisfaction – Managerial Perspective of PTCL (Telecommunication Giant of Pakistan)
Ansari, Asif - 2017
The aim of the study is to evaluate the factors of Customer Relationship Management on Customer Satisfaction from the managerial perspective of PTCL employees (CRM users) to check the CRM is increasing customer satisfaction through this study. The research is quantitative bases in which the...
Persistent link: https://www.econbiz.de/10012963500
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Customer Satisfaction and Customer Loyalty : A Correlational Study on the Telecommunications Sector in Egypt
Nafei, Wageeh A. - 2019
employees at the Telecommunications sector in Egypt. Out of the 290 questionnaires that were distributed to employees at the … Telecommunications sector in Egypt, 250 usable questionnaires were returned, a response rate of 86%. Multiple Regression Analysis (MRA … relationship between CS and CL at the Telecommunications sector in Egypt. CS significantly influenced CL. The finding reveals that …
Persistent link: https://www.econbiz.de/10012867040
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A Study of Customer Apprehension for Service Quality in Telecom Services in Jaipur Region (With Special Reference to Airtel and BSNL Customers in Rajasthan)
Meel, Dr. Pankaj - 2021
The study was steered to scrutinize the service quality in the telecom sector because in the existing strenuous broadband market, the continuation of wireline telecom sector banks on the service quality rendered to the purchaser that obliges as a key tool for contention. Though there befall...
Persistent link: https://www.econbiz.de/10013211194
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Building Telecoms Service Quality for Brand Loyalty
Iyamabo, Jeremiah; Otubanjo, Olutayo; Ndukwe, Grace - 2013
Service firms dependent on high technological infrastructure operate within a different service context from typical professional service firms. As a result, there is a tendency for such service firms to deviate from the existing (customer-centric) schools of service quality definition and...
Persistent link: https://www.econbiz.de/10014039470
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The behavioural consequences of perceived service quality : a study of the Indian telecommunication industry
Jhamb, Deepika; Mittal, Amit; Sharma, Pankaj - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 360-372
The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications …
Persistent link: https://www.econbiz.de/10012496730