'Q for Tourism Quality' in Spain, which analyzes the structure of relations among the critical factors of quality and … management of quality is necessary empirical research to analyze the structure of relations among the critical factors of quality … and results. In this context, we conducted an empirical study in 186 tourist accommodation businesses certified under the …

This paper analyze the levels of quality management systems (QMS) implementation in companies from southern Spain and … northern Morocco, as well as motivations, benefits or barriers identified. It has been taken for a sample of 202 companies in … processes standardization and quality of products and services as primary benefits. …

factors can suppose for the appearance of the benefits derived from the adherence to the ISO 9001 Standards. For this, it has … seniority in adhering to it, are significant variables for the achievement of the positive results that can be derived from ISO … 9001. However, the size of the company is not significant for the appearance of such results. …

The aim of this paper is to carry out a systematic literature review about the relationships between quality management …, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles … were selected. Results show that there is a positive relationship between quality management, product and process …

certified under the Q for Tourist Quality”, presented in order to analyze the motivations that lead companies in the tourism …This paper presents the results of the empirical study conducted in 186 tourist accommodation businesses nationally … sector implementing and certifying Quality Management Systems. Once a comprehensive theoretical review, the methodology …

literature, with an emphasis on establishing its relationship to quality management theories and topics for further research …Almost similar to quality management in common, Six-Sigma has penetrated most of the sectors of business world these …

questionnaire completely. The study also examined the relationship between the dimensions of service quality and customer … satisfaction. The results confirm that most of the dimensions of digital service quality favour the development of customer …; however, companies should also gain credibility for customers and should design their products according to customer …

A national survey of firms that participated in outsourcing relationships was conducted, and service quality and … relationship quality were found to be significantly and positively related to each other and both had a significant impact on user … satisfaction. However, the intricacies of the causal effects between the two autonomous constructs, service quality and …

The aim of this paper is to carry out a systematic literature review about the relationships between quality management …, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles … were selected. Results show that there is a positive relationship between quality management, product and process …