service will help bank operations to adapt the new normality and to suggest innovative operative solutions on the banking …

Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …

that customers are not going to shift into other banks. Therefore, a bank has to understand the needs and wants of …

increase their market share. We analyzed the effect of developing innovative channels of presenting bank services on banks …’ market share. The statistical population of this research was Shahr bank’s central headquarter and its branches in Tehran …, positively affect a bank’s market share. The effect of two other platforms, including mobile banking and ATM development, on …

This study attempts to identify the factors related to service quality of the banks in Dhaka City of Bangladesh. It … obtained by the clients and the service quality factors. An extensive survey of bank clients has been performed with a … branches located in 4 clusters of banks including Motijheel, Gulshan, Dhanmondi, and Uttara of Dhaka City. 404 bank clients …