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An evaluation of a new investors-based system information application in the Indonesian stock exchange
Abdillah, Willy; Usman, Berto; Indriyatmi, Ruth Yendra - In: DLSU business & economics review 30 (2020) 1, pp. 92-110
Persistent link: https://www.econbiz.de/10013470882
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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182
The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...
Persistent link: https://www.econbiz.de/10011934091
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Enhancing consumers' self-reported loyalty intentions in Islamic Banks : the relationship between service quality and the mediating role of customer satisfaction
Dandis, Ala’ Omar; Wright, Len Tiu; Wallace-Williams, … - In: Cogent business & management 8 (2021) 1, pp. 1-25
sample of 655 respondents from all local Islamic Banks in Jordan. The results show that compliance, tangibility … Islamic principles. As the first study of its kind in Jordan, the paper’s contribution stems from filling the research gap in …
Persistent link: https://www.econbiz.de/10012662129
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek - 2020
Persistent link: https://www.econbiz.de/10012211403
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The mediating effect of the internal control system on the relationship between the accounting information system and employee performance in Jordan Islamic banks
Jarah, Baker Akram Falah; Nidal Zaqeeba; Al-Jarrah, … - In: Economies : open access journal 11 (2023) 3, pp. 1-18
selected from a total of 131 participants, themselves divided among 105 branches of Islamic Banks in Jordan. According to the …
Persistent link: https://www.econbiz.de/10014230907
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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...
Persistent link: https://www.econbiz.de/10012800325
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Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei - In: Journal of management research 9 (2017) 4, pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
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Relationship between E-Banking Service Quality and Customer Satisfaction in Commercial Banks in Jordan
Ali, Basel - 2017
the commercial banking industry in Jordan. Partial least squares structural equation modelling (PLS-SEM), adopted to … significant and positive influence on customer satisfaction in the commercial banking industry in Jordan. The findings imply that …
Persistent link: https://www.econbiz.de/10012966039
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Investigation of Factors Influencing Customer Loyalty in Malaysia and Jordan Hotel Industry
Bani Ahmad, Ahmad - 2023
hotels in Malaysia and Jordan. Further, the mediating effect of customer satisfaction on the relationshipbetween exogenous … Jordan. SPSS version 21.0 software was used for the analysis. However,the empirical results showed partial mediation effects … customers. In Jordan hotels, satisfaction does not mediatethe relationship between trust and customer loyalty but partially …
Persistent link: https://www.econbiz.de/10014254065