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Aufwand und Qualität in der Versicherungsvermittlung : unter besonderer Berücksichtigung der EU-Vermittlerrichtlinie
Klosterkemper, Bernard Christoph - 2014
EU-Versicherungsvermittlerrichtlinie, Dienstleistungsqualität der Versicherungsvermittlung, ServQual Methode. - EU-insurance mediation directive, service quality of insurance mediation, ServQual method
Persistent link: https://www.econbiz.de/10010508177
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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study
Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18
Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...
Persistent link: https://www.econbiz.de/10012126991
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Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise
Schnorbus, Linda - 2016
SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management
Persistent link: https://www.econbiz.de/10011567587
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The impact of government accreditation in the field of the quality of medical services on the satisfaction of patients in Romania
Ceocea, Costel; Ceocea, Raluca Alexandra; Cosma, Aurora; … - In: Studies and scientific researches / Faculty of Economic … 32 (2020), pp. 24-37
Persistent link: https://www.econbiz.de/10012422951
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Qualitätsbewertung und Qualitätsentwicklung in deutschen Hochschulen unter besonderer Berücksichtigung der Lehre
Schreier, Gerhard (contributor) - 2000
Persistent link: https://www.econbiz.de/10001516603
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Verfahren der Qualitätssicherung und Qualitätsentwicklung : [Projekt Qualitätsmanagement]
Michalk, Barbara (revision) - 2007
Persistent link: https://www.econbiz.de/10003466742
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Wegweiser ... Qualitätssicherung an Hochschulen ; 2006
Michalk, Barbara (contributor) - 2007
Persistent link: https://www.econbiz.de/10003466752
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The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim; Abdussakir, Abdussakir; Djakfar, Muhammad - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers
Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30
This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...
Persistent link: https://www.econbiz.de/10012650009