Many firms today quantify the value of individual customers and serve them differentially; providing better service, prices and other inducements to high value customers. We refer to this practice as Customer Value-based Management (CVM). While previous research and popular press has strongly...

Customers are the most important assets of most companies, such that customer equity has been used as a proxy for shareholder value. However, linking customer metrics to shareholder value without considering debt and non-operating assets ignores their effects on relative changes in customer...

Betrachtet man sowohl die klassische betriebswirtschaftliche Literatur als auch die Literatur der Controlling-Forschung, so ist ersichtlich, dass jeweils eine Anspruchskongruenz der Eigenkapitalgeber unterstellt wird, welche zu einem einheitlichen Diskontsatz führt, wie dies insbesondere auch...