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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana

Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11

network and the trust that they have within a service environment. In addition, the effect of customer satisfaction … delivery, perceived value and trust have a significant positive influence on the satisfaction/delight experiences of customers … cellular providers towards establishing how service delivery, value and trust could improve customer satisfaction/delight among …

Persistent link: https://www.econbiz.de/10012589595

The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

trust towards the company. With these, customer retention and loyalty can be attained by the company that can also increase …

Persistent link: https://www.econbiz.de/10012507332

Unveiling brand loyalty in emerging markets : analyzing smartphone user preferences: Robustness of structural equation modeling (SEM) and simultaneous equation modeling (SEMs)

Al Masud, Abdullah; Selim Ahmed; Kaisar, Mohammad Tanvir; … - In: Journal of open innovation : technology, market, and … 10 (2024) 3, pp. 1-14

-consciousness, and behavioural brand experience all significantly influence brand loyalty. Furthermore, brand trust plays a crucial and …

Persistent link: https://www.econbiz.de/10015072091

The effects of service quality, image and trust on satisfaction and its impact on Syari’ah Bank customer loyalty in Palembang

Asiati, Diah Isnaini; Wibowo; Umar, Husein; Sitinjak, Tony - In: Business and Economic Research : BER 9 (2019) 1, pp. 295-316

Persistent link: https://www.econbiz.de/10012030418

The impact of CSR reputation and customer loyalty : the intervening influence of perceived service quality and trust

Menges, William Suley; He, Yuanqiong - 2019

Persistent link: https://www.econbiz.de/10012145453

The role of customer personality in premium banking services

Ho, Shirie Pui Shan; Wong, Amy - In: Journal of financial services marketing 28 (2023) 2, pp. 285-305

Persistent link: https://www.econbiz.de/10014326867

Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention

Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35

Persistent link: https://www.econbiz.de/10013483278

The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

quality and examining the interrelationships among patient experiential quality, patient satisfaction, patient trust, revisit … mouth and that experiential quality mediates the relationship between patient satisfaction and trust. In addition, the …

Persistent link: https://www.econbiz.de/10014442307

Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...

Persistent link: https://www.econbiz.de/10013287888

E-commerce logistics service quality : customer satisfaction and loyalty

Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014306944

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