Online service recovery tools such as managerial responses are increasingly used by service providers to address customer concerns in online WOM platforms. In this paper, we analyze the effectiveness of such online service recovery effort on customer satisfaction using data retrieved from a...

Crowdfunding is an innovative strategy for financing a new business venture from the general public instead of seeking funds in traditional ways, such as issuing bonds or bank lending. This study aims to identify the determinants affecting the success of a crowdfunding campaign and how different...

Background: We examine the signaling effect of borrowers’ social media behavior, especially self-disclosure behavior, on the default probability of money borrowers on a peer-to-peer (P2P) lending site. Method: We use a unique dataset that combines loan data from a large P2P lending site with...

Both stock recommendations from sell-side analysts and online user generated content from crowds have great significance in the stock market. We examine and compare different effects of analyst attitude and crowd sentiment on stock prices in this study with data from CSMAR. By estimating a...

One fundamental economic challenge in social gaming is how to monetize players. We address this problem from the lens of social influence. Specifically, we examine how players' paying behaviors in a social game are associated with their pure friends and Simmelian-tie friends. Analyzing a...

Existing studies have found that online search is a revealed measure for investor attention and a useful predictor of stock returns. We study the heterogeneity in retail investor attention by comparing search conducted on weekdays vs. weekends and investigate the price pressure channel and...

Anchoring behavior is widespread in the population, and analysts are no exception. According to Cen et al. (2013), analysts are influenced by the median value of firms’ industry when estimating future firm performance. They used cross-sectional anchoring bias (CAF) to describe the difference...

It is well known that the Internet has significantly reduced consumers'search costs online. But relatively little is known about how searchcosts affect consumer demand structure in online markets. In this paper,we identify the impact of search costs on firm competition and marketstructure by...

This dissertation investigates the impact of online product information on consumers, firms and markets. The first chapter of this dissertation proves that better access to product information increases consumer demand and their willingness-to-pay, leading to a new era where firms can charge...

Background: We examine the signaling effect of borrowers' social media behavior, especially self-disclosure behavior, on the default probability of money borrowers on a peer-to-peer (P2P) lending site. Method: We use a unique dataset that combines loan data from a large P2P lending site with the...