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Motivation and loyalty of Indonesian medical tourists toward Malaysian health services
Morissan; Gerald Goh Guan Gan - 2021
Persistent link: https://www.econbiz.de/10012659346
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Patients' satisfaction with the NHS : a novel indicator for Portugal
Santos, Eleonora; Khan, Shahed - 2018
hospitals to total number of children delivered, in 2000-2016. We assume that families choose private health institutions if …
Persistent link: https://www.econbiz.de/10011932577
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The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom
Piraux, Jérémy - HAL - 2008
satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from … franchising process. Keolis, established in the UK for 10 years, developed its own EFQM approach. This study brings methodological …
Persistent link: https://www.econbiz.de/10008792823
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Maritime container terminal service quality in the face of COVID-19 outbreak : forwarders' view
Charłampowicz, Jędrzej; Mańkowski, Cezary - In: European research studies 25 (2022) 2B, pp. 14-23
Persistent link: https://www.econbiz.de/10013532074
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Identification and evaluation of factors influencing the quality of elderly services supply chain based on DEMATEL-ISM-TOPSIS method
He, Jingshi - In: International journal of information systems in the … 14 (2022) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10014307187
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The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang; Ningsih, Dewi Handayani Untari; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 12, pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
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Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh; Nika, Abid Suhail - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
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Which consumer groups are more loyal? : evidence in Indonesian banking industry
Indiani, Ni Luh Putu; Pulawan, I; Santin, Ni - In: Montenegrin journal of economics 18 (2022) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10013204447
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Examining the overarching factors of clients' loyalty based on the mobile insurance typology
Ampaw, Enock Mintah; Chai, Junwu; Frempong, Joseph - In: South African journal of business management 50 (2019) 1, pp. 1-14
' satisfaction, Service Quality (SERQUAL) and institutional-based trust in shaping clients' loyalty (CL) towards mobile insurance (M …
Persistent link: https://www.econbiz.de/10012157801
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Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia
Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52
This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero … customer loyalty. The sampling technique in the study was based on cluster and convenience sampling with corresponding criteria … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …
Persistent link: https://www.econbiz.de/10011764075