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Competition on unobserved attributes : the case of the hospital industry
Choné, Philippe; Wilner, Lionel - 2020
Persistent link: https://www.econbiz.de/10012200768
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A methodology for modeling and monitoring of centrifugal casting process
Das, Anupam; Mondal, S. C.; Thakkar, J. J.; Maiti, J. - In: International journal of quality & reliability management 32 (2015) 7, pp. 718-735
Persistent link: https://www.econbiz.de/10011442179
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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Process improvement approaches in emergency departments : a review of the current knowledge
Lachowski, Ana Viktoria; Leite, Higor - In: International journal of quality & reliability management 39 (2022) 2, pp. 495-520
Persistent link: https://www.econbiz.de/10013169381
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Modeling critical success factors for sustainable LSS implementation in hospitals : an empirical study
Swarnakar, Vikas; Bagherian, Anthony; Singh, A. R. - In: International journal of quality & reliability management 39 (2022) 5, pp. 1249-1280
Persistent link: https://www.econbiz.de/10013169589
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Safety improvements from health lean management implementation : evidences from three cases
Crema, Maria; Verbano, Maria - In: International journal of quality & reliability management 33 (2016) 8, pp. 1150-1178
Persistent link: https://www.econbiz.de/10011606494
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Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.; Russell, Roberta S.; White, Sheneeta W. - In: International journal of quality & reliability management 33 (2016) 8, pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
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Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay; Bhat, Shreeranga; Gijo, E. V.; Antony, Jiju - In: International journal of quality & reliability management 40 (2023) 2, pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
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Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives : evidence from Jordanian public hospitals in the aftermat...
Alsmairat, Mohammad A. K.; El Baz, Jamal; Al-Ma'aitah, Noor - In: International journal of quality & reliability management 41 (2024) 2, pp. 585-607
Persistent link: https://www.econbiz.de/10014470927
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Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor - In: International journal of quality & reliability management 41 (2024) 2, pp. 608-627
Persistent link: https://www.econbiz.de/10014470928