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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Competition on unobserved attributes : the case of the hospital industry
Choné, Philippe; Wilner, Lionel - 2020
Persistent link: https://www.econbiz.de/10012200768
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Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy; Psomas, Evangelos L.; Pantouvakis, Angelos - In: The TQM journal : the international review of … 29 (2017) 1, pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
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Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE
Ramadan, Mariam Ali; Al Dhaheri, Maha Khalifa; Maalouf, … - In: The TQM journal : the international review of … 35 (2023) 2, pp. 554-576
Persistent link: https://www.econbiz.de/10014321253
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
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Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf; Ghazali, Roslan Johari Dato Mohd; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
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Using HCAHPS data to improve hospital care quality
Carter, John C.; Silverman, Fred N. - In: The TQM journal : the international review of … 28 (2016) 6, pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
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Improving VTE prophylaxis in ward and ICU surgical urology patients : a Six-Sigma DMAIC methodology improvement project
Mousli, Hesham Metwalli; El Sayed, Iman; Zaki, Adel; … - In: The TQM journal : the international review of … 36 (2024) 2, pp. 634-663
Persistent link: https://www.econbiz.de/10014513377
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Improvements to healthcare waste management at regional referral hospitals in Tanzania using the KAIZEN approach
Ishijima, Hisahiro; Miyamoto, Noriyuki; Masaule, Fares; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 939-956
Persistent link: https://www.econbiz.de/10013537674