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~accessRights:"restricted"
~isPartOf:"Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics"
~isPartOf:"International journal of market research : JMRS ; the journal of the Market Research Society"
~isPartOf:"International marketing review"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Marketing and multicultural diversity"
~person:"Agovino, Massimiliano"
~person:"Cordes, Christian"
~person:"Gursoy, Dogan"
~person:"Han, Heesup"
~person:"Hwang, Jinsoo"
~person:"Laroche, Michel"
~person:"Loureiro, Sandra Maria Correia"
~person:"Pelsmacker, Patrick de"
~person:"Verhoef, Peter C."
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Consumer behaviour
60
Konsumentenverhalten
60
Customer satisfaction
23
Beziehungsmarketing
17
Dienstleistungsqualität
17
Relationship marketing
17
Service quality
17
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15
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Hotellerie
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behavioral intentions
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Agovino, Massimiliano
Cordes, Christian
Gursoy, Dogan
Han, Heesup
Hwang, Jinsoo
Laroche, Michel
Loureiro, Sandra Maria Correia
Pelsmacker, Patrick de
Verhoef, Peter C.
Yu, Jongsik
5
Hyun, Sunghyup Sean
4
Kim, Jinkyung Jenny
4
Al-Ansi, Amr
3
Chua, Bee-Lia
3
Kim, Wansoo
3
Liu, Chih-Hsing
3
Moon, Hyoungeun
3
Rather, Raouf Ahmad
3
Wong, IpKin Anthony
3
Ahn, Jiseon
2
Ali, Faizan
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Fan, Alei
2
Fong, Lawrence Hoc Nang
2
Hsu, Cathy H. C.
2
Jeaheng, Yoksamon
2
Kim, Kyung Hoon
2
Koo, Bonhak
2
Lam, Iok Keng Veronica
2
Lee, Jin-soo
2
Lee, Sanghyeop
2
O'Connor, Peter
2
Ouyang, Zhe
2
Prayag, Girish
2
Qu, Hailin
2
Ryu, Kisang
2
Sharifi, Seyed Shahin
2
Tsai, Henry
2
Tung, Vincent Wing Sun
2
Adam, Issahaku
1
Adongo, Charles A.
1
Agag, Gomaa
1
Ai, Jin
1
Al Ghafri, Wijdan
1
Alcántara-Pilar, Juan Miguel
1
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
International journal of market research : JMRS ; the journal of the Market Research Society
International marketing review
Journal of business ethics : JOBE
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of hospitality marketing & management
Journal of travel and tourism marketing
Marketing and multicultural diversity
International journal of hospitality management
16
Journal of retailing and consumer services
6
International journal of contemporary hospitality management
3
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of vacation marketing
2
Tourism management : research, policies, practice
2
International journal of wine business research : IJWBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing communications
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
The service industries journal
1
Tourism and hospitality research : THR
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
23
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1
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
2
The antecedents and consequences of
brand
authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
3
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
4
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
5
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
6
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and
brand
advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
7
Impact of functional/cognitive and emotional advertisements on image and repurchase intention
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Lee, …
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 446-471
Persistent link: https://www.econbiz.de/10012176671
Saved in:
8
How do green attributes elicit pro-environmental behaviors in guests? : the case of green hotels in Vietnam
Ho Le Thu Trang
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012179359
Saved in:
9
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
10
Halal-friendly hotels : impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
6
,
pp. 729-746
Persistent link: https://www.econbiz.de/10012179463
Saved in:
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