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The impact of quality manageme...
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Hospital
66
Krankenhaus
66
Health care
36
Gesundheitsversorgung
35
Quality management
34
Qualitätsmanagement
34
Hotel industry
33
Hotellerie
32
Dienstleistungsqualität
29
Service quality
29
Consumer behaviour
23
Konsumentenverhalten
23
Gesundheitswesen
22
Health care system
22
Firm performance
15
Unternehmenserfolg
15
Gastgewerbe
14
Hospitality industry
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Beziehungsmarketing
13
Customer satisfaction
13
Kundenzufriedenheit
13
Product quality
13
Produktqualität
13
Relationship marketing
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Lieferkette
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Supply chain
12
Arbeitsproduktivität
9
Artificial intelligence
9
Künstliche Intelligenz
9
Labour productivity
9
Patienten
9
Patients
9
Productivity
9
Produktivität
9
Brand management
8
Emergency department
8
Lieferantenmanagement
8
Markenführung
8
Notaufnahme
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Supplier relationship management
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Claver Cortés, Enrique
4
Marco Lajara, Bartolomé
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Zaragoza-Sáez, Patrocinio del Carmen
4
Úbeda García, Mercedes
4
Batt, Robert J.
3
Dai, Tinglong
3
Abouee-Mehrizi, Hossein
2
Ball, George
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Ball, George P.
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Dhir, Amandeep
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Diwas KC
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Ferguson, Mark
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Gallan, Andrew S.
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Hopp, Wallace J.
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Hu, Kejia
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Hultman, Magnus
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Ketchen, David J. <Jr.>
2
Li, Jun
2
Long, Xiaoyang
2
Nasiry, Javad
2
Oghazi, Pejvak
2
Patterson, Brian W.
2
Pekgün, Pelin
2
Raïes, Karine
2
Sarhangian, Vahid
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Tayur, Sridhar
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Tse, Ying Kei
2
Tushe, Sokol
2
Van Mieghem, Jan A.
2
Verma, Rohit
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Wang, Guihua
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Wang, Yu
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Woodside, Arch G.
2
Zhang, Minhao
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Abadie, Amelie
1
Abbasi, Faramarz
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Abreu, António
1
Agrawal, Anupam
1
Ahn, Hyun-soo
1
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Journal of business research : JBR
Manufacturing & service operations management : M & SOM
International journal of hospitality management
832
International Journal of Contemporary Hospitality Management
504
International Journal of Quality & Reliability Management
408
International journal of contemporary hospitality management
347
Tourism management : research, policies, practice
262
Total quality management & business excellence
247
The TQM journal : the international review of organizational improvement
233
SpringerLink / Bücher
227
International journal of quality & reliability management
214
The TQM Magazine
208
International journal of production research
204
Journal of hospitality marketing & management
199
International journal of productivity and quality management : IJPQM
196
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
175
Health care management review : HCM review
157
European journal of operational research : EJOR
152
International journal of production economics
141
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
141
Discussion paper / Centre for Economic Policy Research
139
Working paper / National Bureau of Economic Research, Inc.
122
Tourism economics : the business and finance of tourism and recreation
120
Journal of hospitality and tourism insights
117
Tourism management perspectives : TMP
117
The TQM Journal
102
Journal of health organization and management
101
International Journal of Operations & Production Management
93
Management science : journal of the Institute for Operations Research and the Management Sciences
92
Journal of health economics
87
Journal of travel and tourism marketing
85
Discussion papers / CEPR
83
Springer eBook Collection
83
Health care management science
80
Quality management journal : QMJ
80
Worldwide Hospitality and Tourism Themes
65
Industrial Management & Data Systems
62
International journal of services and operations management : IJSOM
62
Technological forecasting & social change : an international journal
60
International journal of six sigma and competitive advantage : IJSSCA
59
Socio-economic planning sciences : the international journal of public sector decision-making
59
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ECONIS (ZBW)
149
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1
Nurturing tourists' ethical food consumption : testing the persuasive strengths of alternative messages in a natural hotel setting
Cozzio, Claudia
;
Volgger, Michael
;
Taplin, Ross
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 268-279
Persistent link: https://www.econbiz.de/10012286022
Saved in:
2
The complexity of decision-making processes and IoT adoption in accommodation SMEs
Pappas, Nikolaos
;
Caputo, Andrea
;
Pellegrini, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 573-583
Persistent link: https://www.econbiz.de/10012545090
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3
The Caribbean Medical Center case : marketing decision-making for hospitals facing customer attrition
Exprúa, José
;
Rodríguez Barberena, Lucienne
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3878-3885
Persistent link: https://www.econbiz.de/10011515293
Saved in:
4
Price-personalization : customer typology based on hospitality business
Tomczyk, Arkadiusz T.
;
Buhalis, Dimitrios
;
Fan, Daisy X. F.
- In:
Journal of business research : JBR
147
(
2022
),
pp. 462-476
Persistent link: https://www.econbiz.de/10013271525
Saved in:
5
Focus, uncertain needs, and consumer choice in the
hospital
industry
Sfekas, Andrew
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
3
,
pp. 446-460
Persistent link: https://www.econbiz.de/10012242916
Saved in:
6
Operational flexibility-entrepreneurial orientation relationship : effects and consequences
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
; …
- In:
Journal of business research : JBR
105
(
2019
),
pp. 154-167
Persistent link: https://www.econbiz.de/10012128494
Saved in:
7
Reimagining attraction and retention of hospitality management talent : a multilevel identity perspective
King, Ceridwyn
;
Madera, Juan M.
;
Lee, Lindsey
;
Murillo, …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 251-262
Persistent link: https://www.econbiz.de/10012663295
Saved in:
8
The effects of multisiting on productivity and
quality
Diwas KC
;
Tushe, Sokol
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 803-812
Persistent link: https://www.econbiz.de/10012626786
Saved in:
9
Using patient-specific
quality
information to unlock hidden healthcare capabilities
Wang, Guihua
;
Li, Jun
;
Hopp, Wallace J.
;
Fazzalari, …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 582-601
Persistent link: https://www.econbiz.de/10012102847
Saved in:
10
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
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