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~accessRights:"restricted"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
1,849
Konsumentenverhalten
1,848
Beziehungsmarketing
500
Relationship marketing
500
Einzelhandel
380
Retail trade
380
Customer satisfaction
373
Kundenzufriedenheit
373
Brand management
312
Markenführung
312
Online retailing
309
Online-Handel
309
Service quality
270
Brand image
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Markenimage
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Social web
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Markenartikel
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Internet marketing
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Online-Marketing
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E-commerce
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Electronic Commerce
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Emotion
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Viral marketing
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Virales Marketing
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Confidence
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Luxury goods
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Advertising effects
74
Hotel industry
74
Hotellerie
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Werbewirkung
74
Fashion
69
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69
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English
270
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Prentice, Catherine
8
Jebarajakirthy, Charles
4
Rokonuzzaman, Md
4
Bilgihan, Anil
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Park, Jungkun
3
Paul, Justin
3
Quach, Sara
3
Sreejesh, S.
3
Amin, Muslim
2
Assaker, Guy
2
Chuah, Stephanie Hui-wen
2
Cioppi, Marco
2
Cobanoglu, Cihan
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fan, Alei
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Han, Heesup
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Jayasimha, K. R.
2
Karande, Kiran
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Line, Nathaniel D.
2
Loureiro, Sandra Maria Correia
2
Molinillo, Sebastian
2
Mortimer, Gary
2
O'Connor, Peter
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
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Journal of hospitality marketing & management
Journal of retailing and consumer services
Journal of strategic marketing
International journal of hospitality management
145
Journal of business research : JBR
95
The journal of services marketing
72
International journal of contemporary hospitality management
52
Journal of travel and tourism marketing
47
The service industries journal
40
Services marketing quarterly
39
Service business
34
Journal of air transport management
28
Asia Pacific journal of marketing and logistics
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Tourism management : research, policies, practice
24
Journal of service research
22
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence
22
Journal of service management
21
International journal of quality and service sciences
20
Journal of service research : JSR
20
Journal of hospitality and tourism insights
18
Journal of internet commerce
18
The international journal of bank marketing : IJBM
18
International journal of quality & reliability management
17
International journal of services, economics and management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Technological forecasting & social change : an international journal
17
Journal of Islamic marketing
16
International journal of bank marketing
14
International journal of business excellence : IJBEX
14
International journal of electronic marketing and retailing : IJEMR
14
Marketing intelligence & planning
14
International journal of retail and distribution management
13
Journal of service theory and practice
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Quality management journal : QMJ
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Tourism management perspectives : TMP
13
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ECONIS (ZBW)
270
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270
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1
Fashion
brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Brand
hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
4
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
5
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
6
Perceptions of others, mindfulness, and
brand
experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
7
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
8
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
9
Satisfaction, loyalty and repatronage intentions : role of hedonic shopping values
Atulkar, Sunil
;
Kesari, Bikrant
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 23-34
Persistent link: https://www.econbiz.de/10011747695
Saved in:
10
Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Park, Eunil
;
Jang, Yeonju
;
Kim, Jina
;
Jeong, Nam Jeong
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
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