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Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin; Tojib, Dewi; Khajehzadeh, Saman - In: Journal of retailing and consumer services 35 (2017), pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
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The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai; Wang, Xueqin; Ma, Fei; Wong, Yiik Diew - In: Journal of retailing and consumer services 49 (2019), pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
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Services industries and the informal economy : an introduction
Kedir, Abbi Mamo; Williams, Colin C.; Altinay, Levent - In: The service industries journal 38 (2018) 11/12, pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
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Service failure and problems : internal marketing solutions for facing the future
Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
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Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis; Karande, Kiran; Ford, John B. - In: Journal of retailing and consumer services 52 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012132180