Speaking up against service unfairness : the role of negative meta-perceptions
Ting Hin Ho, Dewi Tojib, Saman Khajehzadeh
| Year of publication: |
March 2017
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|---|---|
| Authors: | Ho, Ting Hin ; Tojib, Dewi ; Khajehzadeh, Saman |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 35.2017, p. 12-19
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| Subject: | Service unfairness | Rapport | Meta-perceptions | Kundenservice | Customer service | USA | United States | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.11.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011645059