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The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui; Wang, Qiang; Zhao, Xiande - In: Journal of service management 28 (2017) 2, pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
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Systems, networks, and ecosystems in service research
Barile, Sergio; Lusch, Robert F.; Reynoso, Javier; … - In: Journal of service management 27 (2016) 4, pp. 652-674
Persistent link: https://www.econbiz.de/10011563728
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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
Mendes, Glauco H. S.; Oliveira, Maicon Gouvea; Gomide, … - In: Journal of service management 28 (2017) 1, pp. 182-223
Persistent link: https://www.econbiz.de/10011655012
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The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera; Sidaoui, Karim - In: Journal of service management 33 (2022) 4/5, pp. 733-746
Persistent link: https://www.econbiz.de/10013325755