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The economics of professional services : lemon markets, credence goods, and C2C information sharing
D'Andria, Diego - In: Service business 7 (2013) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10009728585
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Services industries and the informal economy : an introduction
Kedir, Abbi Mamo; Williams, Colin C.; Altinay, Levent - In: The service industries journal 38 (2018) 11/12, pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
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Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
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Exploring satisfaction in business-to-business services : a path-analytic approach
Kumar, Piyush; Dass, Mayukh; Topaloglu, Omer - In: Service business 5 (2011) 1, pp. 13-27
Persistent link: https://www.econbiz.de/10009535278
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10009776974
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Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano; Rufín, Ramón; Rey, Manuel - In: Service business 9 (2015) 4, pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10010159914