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~accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~subject:"Dienstleistungsinnovation"
~subject:"USA"
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Arbeitszufriedenheit
Dienstleistungsinnovation
USA
Dienstleistungssektor
80
Service industry
80
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
63
Service quality
63
Consumer behaviour
49
Konsumentenverhalten
49
Beziehungsmarketing
43
Relationship marketing
43
Services
31
Dienstleistung
30
Innovation
29
Innovation management
18
Innovationsmanagement
18
Bibliometrics
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Bibliometrie
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Customer service
14
Kundenservice
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customer satisfaction
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Service innovation
13
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10
Tourismus
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Betriebliche Wertschöpfung
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Holiday behaviour
9
Urlaubsverhalten
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Value creation
9
customer loyalty
9
service quality
9
transformative service research
9
Job satisfaction
8
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Qualitätsmanagement
8
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18
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Rayburn, Steven W.
2
Abubakar, A. Mohammed
1
Albuquerque, Pedro H.
1
Alkire, Linda
1
Alrawadieh, Zaid
1
Altinay, Levent
1
Anderson, Sidney
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Backhouse, Chris J.
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Bantau, Gabriela
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Behravesh, Elaheh
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Boakye, Robert Owusu
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Boateng, Henry
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Bossink, Bart
1
Camén, Carolina
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1
Cetin, Gurel
1
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1
Dincer, Fusun Istanbullu
1
Dinçer, Mithat Zeki
1
Guimaraes, Tomas Aquino de
1
Hofmeister, Johannes
1
Hsiao, Chan
1
Hsu, Hao-Hsin
1
Jaaron, Ayham A. M.
1
Jerger, Christina
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Moreira, Marina Figueiredo
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The service industries journal
Discussion paper / Centre for Economic Policy Research
111
Working paper / National Bureau of Economic Research, Inc.
82
SpringerLink / Bücher
52
International journal of hospitality management
47
Journal of business research : JBR
33
European Journal of Marketing
25
Journal of retailing and consumer services
22
NBER working paper series
21
Discussion papers / CEPR
16
Journal of hospitality marketing & management
16
Edward Elgar E-Book Archive
15
Industrial marketing management : the international journal for industrial and high-tech firms
15
International journal of contemporary hospitality management
15
Springer eBook Collection
15
Service business
14
Tourism management : research, policies, practice
13
The journal of services marketing
11
Personnel review
10
Services marketing quarterly
10
Health care management review : HCM review
9
Human resource management journal
9
Journal of management & organization : JMO
9
Journal of service management
9
Managerial Finance
9
Academy of Management journal : AMJ
8
International journal of human resource management
8
Journal of managerial psychology
8
Journal of travel and tourism marketing
8
Journal of vocational behavior
8
The journal of business & industrial marketing
8
The review of economics and statistics
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Applied economics letters
7
Employee relations
7
European management journal
7
International journal of services and operations management : IJSOM
7
International review on public and non-profit marketing
7
Journal of hospitality and tourism insights
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
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ECONIS (ZBW)
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1
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
2
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
3
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
4
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
5
Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh
;
Tanova, Cem
;
Abubakar, A. Mohammed
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
Saved in:
6
Advanced information technology : transforming service innovation and design
Bantau, Gabriela
;
Rayburn, Steven W.
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 699-720
Persistent link: https://www.econbiz.de/10011655410
Saved in:
7
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
8
Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi
;
Boateng, Henry
;
Narteh, Bedman
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 431-445
Persistent link: https://www.econbiz.de/10011880824
Saved in:
9
Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
Saved in:
10
Services industries and the informal economy : an introduction
Kedir, Abbi Mamo
;
Williams, Colin C.
;
Altinay, Levent
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
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