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In an incessantly altering global tourism industry, hotels are forced to develop new strategic models. Models that do … research finally proposes a preliminary generic value-based strategic reflexivity model for individual hotels, expanding in …
Persistent link: https://www.econbiz.de/10010816984
whether variables such as size, category and variety of services provided, positively influence the performance of the hotels … includes the selection process of a sample of 450 hotels, and a questionnaire survey based on this sample. Finally, the …
Persistent link: https://www.econbiz.de/10011207742
strategy in the hospitality industry. Successful new services strengthen the hotels' innovation orientation, constitute the … representative sample of hotels in Easter Macedonia. Finally, the paper aims to justify the validity of the adopted model as a …
Persistent link: https://www.econbiz.de/10011266486
technique from 128 professionals (sample size) working in five stars, four stars and three stars hotels in Islamabad and …
Persistent link: https://www.econbiz.de/10009352470
The widespread use of customer relationship management systems has provided hospitality/hotel organisations with detailed insights into the profitability of their individual customers and at the same time have highlighted unprofitable patrons. Critically appreciating contributions in the area of...
Persistent link: https://www.econbiz.de/10010669611
the hotels, which strategically formally apply HRM practices, outperform those with HRM practices outside a formal …
Persistent link: https://www.econbiz.de/10010670074
the five-star hotels in Fiji are internationally owned by multinational corporations from France, USA, Hawaii, Hong Kong …
Persistent link: https://www.econbiz.de/10010772538
and fairness in six tourism and hospitality industries: airlines, hotels, restaurants, golf clubs, galleries and museums …
Persistent link: https://www.econbiz.de/10010816757
This paper explores the evolving role of the revenue manager and it will argue the need for a formal revenue management (RM) qualification. When RM is deployed ineffectively, this raises the financial risk inherent in the concept. Service firms need to clearly define RM roles and ensure those...
Persistent link: https://www.econbiz.de/10008755508
influence the quality of services of hotels is critical for the success of the hotels. Corporate image and customer loyalty … conducted to discover the factors influencing perceived service quality of Malaysian hotels, as well as exploring the … should also be emphasised to ensure the sustainability of the hotels in this competitive industry. Hence, this study is …
Persistent link: https://www.econbiz.de/10010668929