Cai, Liping A. (ed.); ʿAlāʾ-ad-Dīnī, Pūyā (ed.) - 2018
This volume presents the latest perspectives and practices on quality services and experiences in hospitality and … implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both … representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality …
