//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Kleinaltenkamp, Michael"
~person:"Prentice, Catherine"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundenorientierung und Leistun...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
17
Konsumentenverhalten
17
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
14
Kundenzufriedenheit
14
Customer engagement
7
Lieferantenmanagement
6
Supplier relationship management
6
Brand image
5
Brand management
5
Customer integration
5
Dienstleistung
5
Kundenintegration
5
Markenführung
5
Markenimage
5
B-to-B-Marketing
4
Business-to-business marketing
4
Customer service
4
Customer value
4
Gambling
4
Glücksspiel
4
Kundenservice
4
Kundenwert
4
Airline
3
Artificial intelligence
3
Bundling strategy
3
Customer loyalty
3
Customer success management
3
Deutschland
3
Dienstleistungsmarketing
3
Erfolgsfaktor
3
Fluggesellschaft
3
Germany
3
Hotel industry
3
Hotellerie
3
Künstliche Intelligenz
3
Leistungsbündel
3
more ...
less ...
Online availability
All
Undetermined
Free
2
Type of publication
All
Article
28
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Aufsatzsammlung
2
Aufsatz im Buch
1
Book section
1
Konferenzschrift
1
Language
All
English
28
German
5
Author
All
Kleinaltenkamp, Michael
Prentice, Catherine
Bruhn, Manfred
41
Han, Heesup
38
Hollebeek, Linda D.
36
Hadwich, Karsten
27
Kumar, V.
27
Thaichon, Park
24
Rather, Raouf Ahmad
22
Svensson, Göran
22
Loureiro, Sandra Maria Correia
21
Mattila, Anna S.
21
Gustafsson, Anders
20
So, Kevin Kam Fung
20
Khan, Imran
19
Kumar, Vikas
19
Palmatier, Robert W.
19
Quach, Sara
19
Witell, Lars
19
Ahn, Jiseon
18
Gil Saura, Irene
18
Vrontis, Demetris
18
Itani, Omar S.
17
Rahman, Zillur
17
Roy, Sanjit
17
Grewal, Dhruv
16
Klaus, Philipp
16
Agnihotri, Raj
15
Japutra, Arnold
15
Balaji, M. S.
14
Johnson, Lester W.
14
Karjaluoto, Heikki
14
King, Ceridwyn
14
Leckie, Civilai
14
Ruyter, Ko de
14
Wong, IpKin Anthony
14
Bilgihan, Anil
13
Chatterjee, Sheshadri
13
Dwivedi, Yogesh Kumar
13
Sesé, F. Javier
13
more ...
less ...
Published in...
All
Journal of retailing and consumer services
10
Industrial marketing management : the international journal for industrial and high-tech firms
3
Springer eBook Collection / Business and Economics
3
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of Inter-Organizational Relationships
1
Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Management for Professionals
1
Marketing und Innovation in disruptiven Zeiten
1
Services marketing quarterly
1
SpringerLink / Bücher
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
1
-
10
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer acceptance of tradable
service
contracts
Geiger, Ingmar
;
Kluckert, Manuel
;
Kleinaltenkamp, Michael
- In:
Journal of business economics : JBE
87
(
2017
)
2
,
pp. 155-183
Persistent link: https://www.econbiz.de/10011707316
Saved in:
2
The antecedents and consequences of humour for
service
: a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
3
Commentary essay on "blueprinting the
service
company - managing
service
processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
4
Dienstleistungsmarketing : Konzeptionen und Anwendungen
Kleinaltenkamp, Michael
(
ed.
)
-
1995
Persistent link: https://www.econbiz.de/10013512534
Saved in:
5
Innovatives Dienstleistungsmarketing in Theorie und Praxis
Kleinaltenkamp, Michael
(
contributor
)
-
2006
-- Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im
Service
Encounter als zentrale Determinanten der Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10013516656
Saved in:
6
Embracing or fighting the urge : a multilevel investigation on casino
service
, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
7
Insights into Vodka consumer attitude and purchasing behaviors
Prentice, Catherine
;
Handsjuk, Nikolai
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 7-14
Persistent link: https://www.econbiz.de/10011556583
Saved in:
8
Customer empowerment to co-create
service
designs and delivery : scale development and validation
Prentice, Catherine
;
Han, Xiao-Yun
;
Li, Yao-Qi
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
Saved in:
9
How business customers judge customer success management
Prohl-Schwenke, Katharina
;
Kleinaltenkamp, Michael
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 197-212
Persistent link: https://www.econbiz.de/10013194573
Saved in:
10
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->